Please read these Terms and Conditions carefully before using the website www.neos-bios.com and before placing an order. By accessing the website and/or placing an order, you agree to be bound by these Terms and Conditions.

1. General Provisions

1.1. This website (the “Online Store”) is owned and operated by Neos Bios Ltd. (hereinafter referred to as the “Provider” or the “Online Store”).

1.2. These Terms and Conditions govern the relationship between the Provider and the users (customers) purchasing goods through the Online Store via distance contracts without the physical presence of the parties.

1.3. The Online Store allows users to purchase products which are delivered to an address specified by the user.

1.4. If you do not agree with these Terms and Conditions, please do not use the Online Store.

1.5. The Provider reserves the right to amend these Terms at any time. Changes take effect upon publication on the website.

1.6. The Provider reserves the right to change product prices at any time without prior notice. Such changes do not affect confirmed orders.

1.7. The services are intended for personal, non-commercial use unless otherwise agreed.

2. Provider Information

2.1. Neos Bios Ltd. is a company registered in Bulgaria with Company ID: 204530731, with registered office at:
18 Rishki Prohod Boulevard, Floor 11, Apt. 42, Shumen 9708, Bulgaria, represented by Ivelin Todorov

2.2. The Provider acts as a data controller under applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

3. Contract Formation

3.1. The Provider does not guarantee uninterrupted or error-free operation of the website.

3.2. Contracts may be concluded in English or another supported language.

3.3. A contract is formed when the user completes an order by adding products to the cart and confirming the purchase.

3.4. The user must provide accurate and complete information (name, address, email, phone, etc.).

3.5. Orders can only be placed after acceptance of these Terms.

3.6. The contract consists of:

  • these Terms,
  • the order details,
  • the confirmation email.

3.7. The Provider reserves the right to refuse orders with incorrect or incomplete data.

3.8. Once the order is placed, the user receives confirmation via email.

4. Definitions

  • User / Customer – any individual using the website
  • Website – www.neos-bios.com
  • Account – user profile with login credentials
  • Order – electronic request to purchase products
  • Product – goods offered for sale (including vitamins and food supplements)
  • Price – final price including applicable taxes

5. Intellectual Property

5.1. All content (texts, images, logos, etc.) is the property of the Provider or its partners.

5.2. Unauthorized use, reproduction, or distribution is prohibited.

6. Products

6.1. The Online Store provides product descriptions, images, and specifications.

6.2. All products are original and sourced from authorized suppliers.

6.3. Minor differences between images and actual products may occur.

6.4. Prices do not include shipping unless explicitly stated.

6.5. The Provider does not guarantee that all information is error-free.

7. Liability

7.1. The Provider is not liable for damages arising from the use of the website.

7.2. Promotions are valid while supplies last.

7.3. Product information is for informational purposes only and does not replace professional medical advice.

8. Personal Data Protection

8.1. Personal data is processed in accordance with GDPR.

8.2. Data is used for:

  • order processing
  • communication
  • service improvement

8.3. Users have the right to access, correct, or delete their data.

9. Payment Methods

Payments can be made via:

  • Credit/Debit Card
  • Bank Transfer

The Provider is not responsible for bank fees or currency conversion charges.

10. Delivery

10.1. Delivery is made via courier services (e.g., DHL or similar).

10.2. Delivery times may vary depending on location and availability.

10.3. The Provider is not responsible for delays caused by couriers.

11. Right of Withdrawal

11.1. Customers have the right to withdraw within 14 days of receiving the product.

11.2. Returned products must be:

  • unused
  • unopened
  • in original packaging

11.3. Refunds are processed within 14 days after receiving the returned goods.

11.4. Return shipping costs are borne by the customer unless otherwise agreed.

12. Complaints

Customers may submit complaints via email:
info@neos-bios.com

13. Access Restrictions

The Provider may restrict access in case of abuse or suspicious activity.

14. Reviews

Users may submit product reviews, provided they:

  • are respectful
  • are not misleading
  • do not contain personal data

The Provider reserves the right to remove inappropriate content.

15. Promotions and Promo Codes

15.1. Promo codes are valid for a limited time.

15.2. Only one promo code may be used per order.

15.3. Promo codes cannot be combined unless explicitly stated.

16. Governing Law

These Terms are governed by applicable international and local laws. Any disputes shall be resolved by the competent courts in the jurisdiction of the Provider, unless otherwise required by consumer protection laws.

17. Changes to Terms

The Provider reserves the right to update these Terms at any time. Users are encouraged to review them periodically.